Delete your account and data
This page applies to the app vuco (Google Play: app.vuco.mobile, provider: vuco). You can have your account and its data deleted entirely, or delete specific data while keeping the account.
1. Delete your account — how it works
1. Email support@vuco.app with the subject "Delete my account" — from the email address you sign in to vuco with.
2. We confirm receipt and delete your account and data within 30 days; you receive a final confirmation by email.
3. Cancel any running subscription yourself in Google Play (manage Play subscriptions) — subscriptions are managed by Google, not by us.
2. What gets deleted
Account deletion removes: your account and profile, jobs and time entries, photos and voice notes, customer records, quotes and invoice drafts, and device/push registrations.
3. What we are required to keep
Invoices that were already issued (including their supporting records) are subject to a statutory retention obligation (German § 147 AO, up to 10 years) and stay in a tamper-proof archive for that period — they cannot be deleted early. Payment and subscription records from Google Play are held by Google under Google's rules.
4. Delete specific data (without deleting the account)
Photos, voice notes, drafts, customers and jobs can be deleted directly in the app at any time. For further partial deletion, email support@vuco.app with the subject "Delete my data" describing what to remove — also handled within 30 days. The retention obligation in section 3 remains unaffected.
5. Questions
For any question about deletion, reach us at support@vuco.app. More on how we process data: privacy policy.